Be Careful When You Substitute Products – You Never Know Who Is Watching I used to stop at a convenient coffee outlet on my way into the office. Frankly, I…
Imagine waking up to a call from your local health department informing you that scores of guests that attended an event you catered two days ago are reporting that they…
About a year ago, many caterers were concerned about third party delivery services like Seamless, Favor and UberEATS. Some were worried that another slew of competitors had arrived to try…
Although cold-calling prospective customers isn’t fun, it works. During the early stage of our catering business, I personally identified possible new clients and simply asked if they had ever used…
I’ve spoken before about the restaurateur’s mentality: “I can’t have too many customers; I need a line out to the street; the more the better--the busier the better; I don’t…
Some of us will only fly Southwest Airlines if possible. There’s way less hassle involved with changing a flight, and there are no extra charges for checking bags. Other airlines…
When I opened my first restaurant I didn’t want it to exactly feel like a ma and pa place—even though it basically was. This was in the 1970s, when restaurant…